Store Policies

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SHIPPING:

I complete orders as quickly as possible in the order received. Items will be mailed first class mail via USPS unless otherwise requested. 

INTERNATIONAL CUSTOMERS:

Your package will be shipped first class international. The USPS does not quote any delivery time estimates for first class international shipping, and it can take anywhere from 2 to 6 weeks, and possibly longer, for international packages to arrive, depending on where you are located worldwide. This is not something I have any control over once your package is mailed, and I cannot guarantee any specific delivery time frame. Please allow at least 6 weeks for delivery before assuming the possiblity of a lost package. 

Please note that international customers are responsible for any customs fees or duties that may be applied by your country.

REFUNDS AND EXCHANGES:

My goal is to create sturdy high-quality custom metal tags for your critters. If you receive your tag and you are not happy for any reason, please contact me (via "contact" link on bottom). If I have made an error I will of course remake the piece for you right away. If you have made a typo or other error I will give you a discount on a replacement tag. I want you and your pets to be happy with your purchase!